Terms of Service
Last updated: March 2026
1. About Zentro Assistant
Zentro Assistant is an AI operations platform for IT teams — incident triage, safe automations, runbook intelligence, and assistant memory/tasks.
The platform is continuously evolving, and features may change over time.
2. Use of the platform
By using Zentro Assistant, you agree to use the platform responsibly and only for lawful purposes.
- You must not use the platform for illegal activities.
- You must not attempt to break, overload, or disrupt the system.
- You must not abuse, exploit, or misuse AI features.
- You must not upload harmful, malicious, or unsafe content.
We reserve the right to suspend or restrict access if misuse is detected.
3. AI-generated content
Zentro Assistant provides AI-generated responses and outputs.
- AI responses may not always be accurate or complete.
- Outputs are for informational and educational purposes.
- You are responsible for how you use the information.
Zentro Assistant is not liable for decisions made based on AI outputs.
4. Accounts
If you create an account, you are responsible for maintaining its security and for all activity under your account.
You must provide accurate information. We may suspend accounts that violate these Terms.
5. Payments and access
Some features may require payment.
- Payments are processed by PayPal for subscription plans.
- Access may depend on your subscription or purchase.
- Features and pricing may change over time.
Please refer to the Refund & Billing page for details on cancellations and refunds.
6. Availability
We aim to keep Zentro Assistant available at all times, but the service may experience downtime, interruptions, updates, modifications, or feature removals.
We do not guarantee uninterrupted access.
7. Intellectual property
All content, design, and systems within Zentro Assistant are owned by or licensed to us.
- You may not copy, reproduce, or redistribute the platform.
- You may not reverse-engineer or attempt to extract core systems.
8. Termination
We may suspend or terminate access if these Terms are violated, the platform is misused, or if required by law.
You may stop using the platform at any time.
9. Limitation of liability
Zentro Assistant is provided “as is” without guarantees.
We are not liable for errors or inaccuracies in AI outputs, loss of data, interruptions, or indirect or consequential damages.
Use the platform at your own discretion.
10. Changes to these Terms
We may update these Terms at any time. Continued use of Zentro Assistant means you accept the updated Terms.
11. Contact
For general questions about these Terms, contact:
For support-related issues, contact:
We typically respond within 24 hours.